Frequently asked questions
All lessons are purchased via the UpVerb platform. Go to your dashboard and search “Packages.” You can purchase one lesson or buy a package to help you through your challenges.
Currently, we offer German, English, French, and Polish. If you are looking to learn a language we don’t currently offer, please contact us. We have teachers available to teach other languages and will work with you to meet your needs.
Our lessons are conducted via video conference. Once you schedule your trial lesson, your teacher will add you at Google Hangouts and call you at the scheduled time. All you need to do is to log into Google Hangouts to connect with your teacher.
You will be notified via e-mail about every purchase made on our platform. You also get two reminders before your lessons start.
In your dashboard, you can see all your purchased lessons and scheduled, unscheduled, and completed lessons.
After you sign up for UpVerb, you receive one credit for a free trial lesson. To book your trial, go to the calendar and book a class by clicking an available time that suits best for you. You can choose your teacher at this point. After your trial, you are paired with your teacher in order to build a strong relationship and meet all of your goals.
You can cancel and reschedule a lesson up to 12 hours before your lesson begins without paying for that class. If you cancel a class less than 12 hours before it begins, you will be charged the full-price for the lesson.
Occasionally our teachers need to cancel a lesson. If your teacher needs to reschedule a lesson, they will contact you via e-Mail, and you will be able to schedule your lesson at a new time. If you feel your teacher is cancelling too often, please contact us at email@example.com.
Yes! We believe that the best way to learn a foreign language is to speak with native speaking teachers. However, we sometimes make exceptions for applicants with high levels of proficiency and teaching experience.
You can review the notes left by your teacher after every lesson. Before your next class, remember to come into the platform and review your notes.
If you would like to change your teacher, please contact us at firstname.lastname@example.org.
Of course! All you need is to contact us and refer a friend via message. You can contact us and provide your friend’s contact information. If your friend purchases a package of 5 lessons, you will get a free 30 minute lesson credit. If he purchases a package of 10 lessons, you will get a free 60 minute lesson credit.
Your lessons will remain in your account for one year. You can always continue scheduling the lessons, even after a long break. It is possible that you will need to choose another teacher after an extended break.